Return Policy

Which products are eligible for return and replace?

 

You can return/exchange items purchased on “TCGMART” for any reason within seven days of receipt of the item. Our entire range of Bras, Loungewear, Nightwear, Sports and Leggings is eligible for return/replace. Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns or replace on Briefs, Panties, Cami Bras, lingerie set and some of the accessories.

 

What is the Return/Replace Policy? How does it work?

 

You can return or replace the items purchased on TCG for any reason within seven days from the date of delivery.

If you would like to return or replace the item please don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.

Once the item is picked up we will initiate the refund or replacement.

Please Note - All exchanges are subject to stock availability. Items can be exchanged for the same or different sizes of the same style or for any other item of the same or different value.

 

How can I Return or Replace the items?

 

To return or exchange the items please write to us at support@tcgmart.in

 

What if I receive a defective/damaged/wrong/missing item?

 

We at TCG work diligently towards delivering our customers the right products. Therefore we focus on product inspection and handle them carefully when packed and shipped.

However, if, under any unforeseen circumstances, you receive any damaged/faulty products, then we request our customers to reach out to us within 2 days from the date of delivery. We also request you to share with us the following:

a) Picture of the outer box (front and back) with the carrier label.

b) 2-3 Pictures of products received.

We will make sure to prioritise your resolution and solve your grievance as soon as we are notified.

 

Cancellations

What is TCG’s Cancellation Policy?

 

Once you raise a cancellation request, the cancellation of item(s) in your order happens immediately if the order has yet to be dispatched by us. No cancellation requests will be entertained if your order has already been dispatched.

However, you can refuse to accept the order at the time of delivery if it has already been dispatched.

 

How do I cancel my order?

 

For cancellation, please write to us at support@tcgmart.in

 

When will I receive my refund?

 

If you had selected Cash on Delivery, there is no refund associated with that. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming any wallet (PhonePe, Paytm, Mobikwik etc.) balance then, then refund will be instant post order cancellation.